Shipping, Refund and Returns Policy


Aromas can not be returned once shipped for hygiene reasons.

We ship in very secure foam padded boxes. If you receive a broken bottle, please photograph it and send to immediately. We will refund or replace where appropriate.


We aim to ship out products next working day, but sometimes delays are inevitable. If there is a delay of longer than three working days, we will inform you.

We use Royal Mail’s Tracked 24 service. This typically takes 1-2 working days from dispatch to arrive.

As soon as your product has shipped, you will receive a tracking number which you can view online or in the Royal Mail app. If you miss a delivery, Royal Mail will leave a card enabling you to pick up the package from your local delivery office.

Products are shipped in plain brown boxes with only our return address visible on the outside.

Need help?

Contact us at for questions related to refunds and returns.