Shipping, Refund and Returns Policy

Overview

Aromas can not be returned once shipped for hygiene reasons.

We ship in very secure foam padded boxes. If you receive a broken bottle, please photograph it and send to hello@gayist.com immediately. We will refund or replace where appropriate.

Shipping

We aim to ship out products next working day, but sometimes delays are inevitable. If there is a delay of longer than three working days, we will inform you.

We use Royal Mail’s Tracked 24 service. This typically takes 1-2 working days from dispatch to arrive.

As soon as your product has shipped, you will receive a tracking number which you can view online or in the Royal Mail app. If you miss a delivery, Royal Mail will leave a card enabling you to pick up the package from your local delivery office.

Products are shipped in plain brown boxes with only our return address visible on the outside.

Need help?

Contact us at hello@gayist.com for questions related to refunds and returns.